Why is it crucial for Hotels to Outsource their Housekeeping Staff?
Partnering with a leader in the facilities management space like Greenparc, means hotels are able to cut labor costs without sacrificing the all-crucial element of cleanliness for their hotel guests.
By Greenparc Team
Whether a guest is staying at a hotel for business or leisure, they all carry extremely high expectations for cleanliness – and not just for their hotel room but in every inch and every corner of every space throughout the building and grounds. Cleanliness is one of the leading factors guests consider when researching and booking a stay (and often based on online reviews or past experience) so delivering on this is crucial. Cleanliness builds strong customer loyalty and positive word of mouth – and hopefully that praise is shared via the influential platform of social media. Cleanliness drives repeat business. The goal is simple – decrease vacancies and boost profitability.
Achieving excellence with the cleanliness level of a property should be within the top priorities for all hotel management and staff, regardless of hotel size, brand or location. Whether good or bad, a person’s initial impression of a building’s appearance is a lasting one.
Training to enhance performance so that the housekeeping staff can execute their jobs efficiently and effectively is essential. An impeccable cleaning process is multi-faceted so align with housekeeping experts who possess a fierce commitment to excellence and are extremely skilled in instructing a team in how to implement safe and hygienic cleaning practices as well as provide personalized service to guests. Outsourcing the training to a specialty commercial cleaning company such as Greenparc provides a cost-effective way to triumph with housekeeping education and procedures.
Beyond the cleaning techniques, proper housekeeping training and additional layers of supervision encourages the mindset of being meticulous, and weaves its way through the entire guest experience on the property.
Recruiting employees and training them properly takes time and money. Greenparc can swiftly provide hotels with qualified individuals who've been trained to supreme standards so hotels can focus on other departments, such as guest services, which is traditionally more customer-facing.
Utilizing an outsourcing company to bring in personnel doesn't dilute a hotel brand promise since these agencies typically integrate property-specific standards into the training process. The essence of the property isn't compromised, and the outcome is an elevated guest experience.
Complete housekeeping solutions for hotels can be customized based on individual needs and in the high-level service areas that make the most sense, such as laundry, guest rooms, fitness centers and food and beverage (kitchens/bars/restaurants). Supplemental staff can also be provided during peak times to ensure a smoothly functioning "clean machine."
Partnering with a leader in the facilities management space like Greenparc, means hotels are able to cut labor costs without sacrificing the all-crucial element of cleanliness for their hotel guests. Plus, Greenparc also becomes responsible for accurate compliance regarding the tracking of work hours and avoiding tax penalties.
The importance of cleanliness is one issue likely never to sway by the wayside for guests, so uniting with the right housekeeping outsourcing partner to elevate the process at a hotel is crucial. Hotels that establish a smart strategy for improving their housekeeping operation – while reducing costs and bolstering excellence – can focus on other necessary core business.